Senior Service Designer
ATÖLYE is a community-powered creative services organization. Through strategy and design, we help organizations tackle complex challenges and create lasting impact.
Our teams of strategists, designers, and community builders work with a range of impact-focused partners including companies, academic institutions, NGOs, and governments.
At the same time, ATÖLYE identifies as a “community.” Our members, who are designers, thought leaders, and experts, get to collaborate with ATÖLYE on the projects we take on. Our community is also our source of inspiration and learning; aspiring to connect, learn, and grow around purpose-driven work.
Our work focuses on designing transformational journeys across scales and disciplines. For each challenge, we craft a unique approach that and lean on the power of co-design; aiming to uncover the needs and aspirations that drive change. ATÖLYE’s design offering spans the innovation cycle; igniting change, envisioning desirable futures, building transformative experiences, and growing through resilient teams and communities.
In 2019, ATÖLYE joined kyu (kyu.com), a collective of the leading creative organizations in the world whose purpose is to be a source of creativity that propels the economy and society forward. Also among the collective are leading organizations such as BEworks, C2, Gehl, Godfrey Dadich, IDEO, Kepler, Public Digital, RedPeak, Sid Lee, and SYPartners.
We curate diligently so we can better co-create.
We make informed decisions about the people we invite in, the projects we work on, and the organizations we collaborate with. They come in different shapes, sizes, and colors but they share one important trait: An insatiable desire to better themselves and the communities that surround them.
We live, work, and learn in a constant state of flow.
Our system has ill-defined boundaries by design, which allows for a steady flow of people, ideas, and perspectives. Our processes expand and contract to adapt to situations as needed, meaning we are always pushing the limits of our permeability—across geographies, projects, and industries.
We grow individually to mature as a whole.
We are committed to nourishing the notion of a “growth mindset” in a holistic way. We are invested in the development of individuals and organizations by co-creating the necessary tools, methods, and environments that allow us to continuously shift and grow together.
We are a community-centric organization. This means that our approach spearheads community-centered thinking in design and gravitates around the notion of an individual’s journey in relation to a community.
Every ATÖLYE team member, by default, is an ATÖLYE community member. Once you are a team member, you will be part of the ATÖLYE Community that consists of creative individuals and teams who aspire to connect, learn, and grow around purpose-driven work while having the opportunity to participate in community events, rituals, and social activities.
About the Job — Senior Service Designer
We are looking for a Senior Service Designer who will drive the service design processes in our strategic design projects and use service design practices to amplify the value of human experiences.
We’re looking for a seasoned designer who draws upon empathy and deep user/beneficiary understanding through research and team input. This role focuses on generating service concepts that enable seamless, fluid, relevant, and engaging experiences.
As a Senior Service Designer at ATÖLYE, you will support the planning, delivery, and execution of client projects to achieve outcomes using the full range of design research and service design skill sets, tools, and mindsets; collaborating across disciplines to create successful user experiences via research, synthesis, ideation, prototyping, and testing.
In this role, you will work with multidisciplinary designers and researchers, UX & UI designers, and architects to participate in business development and also internal innovation practices. You will be expected to contribute to the overall success of our clients, our people, and business.
Translating project goals and objectives into seamless experiences.
Researching customer/user behaviors, interpreting data and qualitative feedback into insights, turning insights into value-adding experiences and actionable deliverables.
Creating user stories, personas, journeys, storyboards, and service blueprints.
Designing and prototyping digital or physical touchpoints through the customer/user journey.
Validating concepts with end-users.
Facilitating conversations with stakeholders and effectively communicating outputs.
5+ years of professional working experience in designing products, services, and experiences from research to implementation.
Expertise in understanding and executing human-centered design methods.
A strong understanding of service design principles and creative outputs of service design.
Expertise in design research planning, execution, synthesis, and visualization of the outcomes.
Demonstrated excellence in developing and visualizing service concepts.
Expert-level facilitation skills in both digital or physical contexts.
Proficiency in industry-standard design and prototyping tools such as Mural, Miro, Figma, and others.
A strong portfolio of previous work, deliverables, and clients.
Advanced-level fluency in English.
Preferred Skills and Qualities
A degree in Industrial Design, Service Design, Interaction Design, Visual Communication Design, or related fields.
Experience in lean design documentation for multiple audiences.
Strategic storytelling skills to present findings, concepts, and designs in an engaging and activating way.
Experience with Agile methodologies and innovation frameworks.
Senior Service Designer