Lead/Director of Business Operations

Istanbul, İstanbul, Türkiye

Technology & Operations

ATÖLYE is a community-powered creative services organization. Through strategy and design, we help organizations tackle complex challenges and create lasting impact.

Our teams of strategists, designers, and community builders work with a range of impact-focused partners including companies, academic institutions, NGOs, and governments.

 

At the same time, ATÖLYE identifies as a “community.” Our members, who are designers, thought leaders, and experts, get to collaborate with ATÖLYE on the projects we take on. Our community is also our source of inspiration and learning; aspiring to connect, learn, and grow around purpose-driven work.

 

Our work focuses on designing transformational journeys across scales and disciplines. For each challenge, we craft a unique approach that and lean on the power of co-design; aiming to uncover the needs and aspirations that drive change. ATÖLYE’s design offering spans the innovation cycle; igniting change, envisioning desirable futures, building transformative experiences, and growing through resilient teams and communities. 

In 2019, ATÖLYE joined kyu (kyu.com), a collective of the leading creative organizations in the world whose purpose is to be a source of creativity that propels the economy and society forward. Also among the collective are leading organizations such as BEworks, C2, Gehl, Godfrey Dadich, IDEO, Kepler, Public Digital, RedPeak, Sid Lee, and SYPartners.

We curate diligently so we can better co-create.

We make informed decisions about the people we invite in, the projects we work on, and the organizations we collaborate with. They come in different shapes, sizes, and colors but they share one important trait: An insatiable desire to better themselves and the communities that surround them.

We live, work, and learn in a constant state of flow.

Our system has ill-defined boundaries by design, which allows for a steady flow of people, ideas, and perspectives. Our processes expand and contract to adapt to situations as needed, meaning we are always pushing the limits of our permeability—across geographies, projects, and industries.

We grow individually to mature as a whole.

We are committed to nourishing the notion of a “growth mindset” in a holistic way. We are invested in the development of individuals and organizations by co-creating the necessary tools, methods, and environments that allow us to continuously shift and grow together.

We are a community-centric organization. This means that our approach spearheads community-centered thinking in design and gravitates around the notion of an individual’s journey in relation to a community.

Every ATÖLYE team member, by default, is an ATÖLYE community member. Once you are a team member, you will be part of the ATÖLYE Community that consists of creative individuals and teams who aspire to connect, learn, and grow around purpose-driven work while having the opportunity to participate in community events, rituals, and social activities.

Main Responsibilities

Technology Operations:

  • Lead the systemic design, development, implementation, and evolution of ATÖLYE OS, the integrated, modular in-house digital system, one without its own dedicated software, and is composed of different digital tools (financial planning, resource management, CRM, HRIS, MIS, etc.), which forms the backbone of ATÖLYE’s business operations

Systems Design and Business Process Streamlining & Optimization

  • Lead the ongoing enhancement, optimization, and documentation of ATÖLYE’s overarching workflows and business processes in close collaboration with other function leaders, to identify and address areas of efficiency improvement and to ensure that the ATÖLYE’s ‘operational backbone’ is both strong and flexible enough to support the organization in its rapid expansion in new markets


Venue Operations

  • Oversee the operations, maintenance, and -as needed- enhancement of ATÖLYE’s hubs in Istanbul Bomontiada and Dubai Emirates Towers to ensure ATÖLYE’s community members and guests (for hub-hosted events) have smooth, seamless, memorable experiences

Legal & Administrative Operations

Lead the design, implementation, execution, and ongoing optimization of ATÖLYE’s legal-, supplier- and other administration-related workflows in close collaboration with other function leaders in the organization



Requirements


  • Minimum 10 years of relevant experience with ideally a background in startup (COO type of role), or leading Business Operations in larger organizations

  • Excellent organizational skills and ability to manage competing cross-functional priorities

  • Proficiency in streamlining lean processes and solving complex problems

  • Having a proactive mindset and being an analytical thinker

  • Being an excellent communicator

  • Willingness to initiate changes, introduce new ideas and manage communication between different functions

  • High proficiency in English

  • Multi-geo / international experience is preferred


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ATÖLYE has two hubs in Istanbul and Dubai that houses its core team and its community. However, since the beginning of the COVID-19 pandemic, ATÖLYE has adopted a hybrid way of working where team members can choose to work remotely and visit the ATÖLYE spaces when their physical presence is necessary. Meanwhile, we regularly organize in-person events and gatherings for our team and community in order to foster physical interactions.

Throughout the entire job application process, ATÖLYE does not discriminate against individuals directly or indirectly based on language, race, color, gender, sexual orientation, pregnancy, parenthood, childcare, age, health status, disability, political opinion, philosophical belief, religion and sect, or similar reasons. ATÖLYE provides suitable working conditions obligating employees to behave equally among teammates and complies with the principle of equality which is embedded in its organizational policy.

Lead/Director of Business Operations

Istanbul, İstanbul, Türkiye

Technology & Operations

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